| HTML Block | Thank you for taking a few minutes to complete a reference for the person who has applied with us at the Mt. Hood Meadows, Oregon Ski & Snowboard School. We value your comments regarding this applicant. |
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| Reference Provider Information | |
| Your Name | Emma Friesen |
| Your Email | Email hidden; Javascript is required. |
| Your Title | Influencer Marketing Coordinator |
| Company Name | GLDN |
| Type of Reference | Employment Reference |
| Work Related - Reference Check Information | Thank you for including the person's name and answering these questions about your experience working with this person. |
| Name of employee | Maggie (Margaret) Samson |
| What was the person’s title and/or job duties? | Customer Service Agent and UX Brand Designer |
| What are/were the dates this person worked for your company? | July 2017 - April 2021 |
| Reason for leaving employment | Resignation with notice |
| Is this person eligible for rehire? | Yes |
| Key descriptors | Dedicated, empathic, solution-oriented, creative, kind, smart |
| How would you rate your experience working with this person? | 5-excellent |
| Comments regarding your experience working with this person (not required) | I had the pleasure of working closely with Maggie on GLDN’s brand team and customer service team for nearly 4 years. She cares deeply about creating the best possible customer/user experience and brings both creativity and wisdom to every project. What I admired most about Maggie was her ability to listen and understand what our leadership and various teams were trying to accomplish and communicate that with our customers in an accessible way that connected our customers to our brand, making it a personal experience. |
| Please rate this person's ability to handle conflict with employees and/or customers? | 5-excellent |
| Comments regarding handling conflict (not required) | She’s an excellent listener and deeply caring. Whenever there was conflict, she was always respectful and sensitive to others’ feelings, while also not compromising on her own beliefs, which I always admired. |
| Please rate this person's dedication or engagement to their work | 5-excellent |
| Comments about dedication or engagement to work (not required) | Maggie is an incredibly dedicated team member. She regularly took on our most difficult customer issues and stayed with them until they were fully resolved, going above and beyond what was required of the job. She worked with incredible attention to detail and genuine care. Together, we built out our Zendesk help center, creating a comprehensive resource for customers that reduced both customer frustration and our team workload. Her commitment to that project is how she approached all her work. |
| Please rate this person's willingness or desire to improve their performance at work | 5-excellent |
| Comments regarding willingness or desire to improve performance (not required) | Maggie was always receptive to feedback on her own performance and constantly sought ways to improve our processes and team effectiveness. She was a true problem solver who looked for sustainable, long-term solutions rather than quick fixes. She could anticipate problems before they arose and address them proactively. |
| What would you consider this person’s strengths and/or weaknesses? | Maggie's greatest strengths are her solution-oriented mindset, her creativity, attention to detail, and her genuine dedication to creating excellent user experiences. She's collaborative, empathetic, and brings strong values to her work, and is also a lot of fun! If I had to identify an area for growth, it would be that her dedication to high standards and getting things just right can sometimes extend timelines. However, her level of care and dedication to our company and customers was unmatched. |
| Is there anything else you feel would be important for us to know, and if so, please describe? | Any organization would be lucky to have someone with Maggie’s dedication, intelligence, and values on their team. I would welcome the opportunity to work with her again and recommend her without reservation! |
| Personal Reference Information |